What a great idea I will definately use this service. Are you guys only in Los Angeles if not in what other cities are you guys in. Again great idea thank you for thinking of the little guy who cannot afford to fly first class. Good luck December 4th.

Congratulations on the fitst pay for use lounge at LAX! wishing you much success at this location and at the others as you expand. The concept is very unique in America and I am sure that travellers will appreciate it (especially those from Asia (who love being spoiledc/pampered)and business people headed overseas who need a quiet place to prepare for their trip)
There are a few very interesting comments left by your guests-massage chairs or actual people.
possibly showers and private areas for resting customers.
With the basic services provided and included in the fixed fee-it would be interesting to see if an enhanced version of the pass (all inclusive-liquor etc) would sell.
the view is fantastic! the layout of the room allows for quiet areas as well as areas where people can engage in conversations. i can imagine your lounge filled to capacity as customers await their flights.
two questions:
monitor-to show departure and gate times? I know announcements will be made-however monitors are informational and non verbal.
I am curious is there are plans in the future for a seperate smoking lounge?
Wishing you all the best with much success-looking forward to your expansion of seervices and locations!
Reg Fung

I look forward to dropping by and hanging out!!!! its about time someone thinks of the "little" people.....

Great idea! I would definitely look into it next time I travel. Terrible website!

Where exactly is this mezzanine located? You need a map to show it's location. LAX is a big airport. Which airline is it closest to?

This lounge is wonderful. I travel cheap so I'm not used to any luxury. I was worried I would be wasting my money, but I have a 10 hour layover so figured I'd try it out. The design and tone of the area is relaxing, the chairs are comfortable and the snacks/drinks are quality. The internet access and view make this a total steal. The only thing that would make it perfect would be showers and a couple chaise lounges where you could nap. :]

Great , but in fact think about real place for naping like in honk kong, shower facilities, and skype, casque and microphone. Good luke

i dropped by last 2/13 to check out the relax lounge. i was impress and nice looking lounge. i will come back

Great Idea, would use again as we were in transit for over 10hrs and it was nice to relax here. Shower would have been a great idea, but you cannot have everything! Droped in on the 12th March 09, all the way from Australia. Would use again. Thanks.

I'm sitting in the lounge as I type this... I'm a frequent government traveler and it's rare that I get to fly anything higher than coach. reLax Lounge is the way to go and worth the cost to be out of the hustle and bustle. I was able to get some work done, kick of my shoes and even nap a bit. Just the thing for a 12 hour layover prior to an 18 hour flight. My only recommendations include a designated smoking cubicle and certainly a place to wash up. Any chance this will become a chain?

Keep up the good work. I'll be back!

This is great. Nice decor and very relaxing. The best part of LAX in my opinion. It was an oasis amid total confusion at this airport. Thank you.

I loved this lounge. I'm only 13, but I loved it. The computers, food and magazines were excellent and kept me busy through my delayed flight time. The staff were very nice, too. The whole atmosphere was peaceful and calm, and relaxing enough for me to be able to fall asleep easily! Thank you very much.

Alice(London)

we have just returned from a 3 week trip to Japan with a 10 hour lay over before our final destination. At first I was reluctant to come into the reLax lounge because of the price. It was probably the best investment I have made the entire trip. The quiet setting, the computer stations with internet, the complimentary drinks and snacks have been excellent. I agree that some lounge chairs for taking a nap or separate lounge restroom facilities would be ideal, but just the peace and quiet have made an unbearable uncomfortable hectic layover much better. thank you.
would you consider disposable slippers.

So now when I depart for overseas destinations, this facility makes the difference. Great concept, great access. Membership has its rewards but access to the Relax Lounge is simply...

I visit the lounge and for the money what a value, I was there for 3 hours, the snacks were great the cookies hit the spot and thank you for the fresh fruit. The lounge is great thank you

This is such a great place. I usually travel with my kids and they love this place. Last time I travel (4 months) ago, I tried reLAX for the first time and love it!! The price is reasonable and the ambiance is fantastic. I brought my laptop and the connection signal is great!! We are flying out tomorrow afternoon and I can't wait to relax at reLAX again!

I was so surprised with this lounge - it was perfect. I had a long layover in LAX and was going to pay 50 dollars to use the American Airlines club, however with the relax lounge i didnt have to pass security and paid half the price for the 3 hours i needed - it was quieter, had better snacks and a better atmosphere. I will definitely recommend it to any friends traveling through LAX, it was worth every penny.

I SPENT 8 HOURS HERE cause I missed my flight the day before. That speaks for itself and overall it was good experience.

GOOD:
Clean, nice staff, PCs, drinks, nibbles. Away from the rush of the busy overcrowded terminal, reasonable value for money.

IMPROVEMENTS?:
Not quiet enough -- some more noise insulation for windows?
Reclining chairs -- free at some airports like Tokyo.
Showers -- would be nice but that's asking too much I reckon'? (I would have paid extra though if the option was there)....

No public showers at LAX what a joke.....anyway not your problem the lounge is good

What an awesome addition to LAX. I have PriorityPass and am so glad that I can come in whether I am traveling or not. It would be cool to offer complimentary alcohol, and expanded snack offering and espresso drinks.

I found the lounge to be a great place to relax, I had an 11 hour wait between connections and would have gone crazy if I'd had to spend it hanging around the terminal.
Reclining chairs would be a good addition but otherwise - well done!

Spent a few hours at the lounge, and ended up closing the place. It was so nice to have a quiet place with internet access with snacks and drinks. Well worth the price. Wish the lounge would consider extending hours for the later night flights to Asia (EVA Air and Cathay have flights that leave well past 1:00 AM but the lounge closes at midnight).

Thank you!

WOW!! What an amazing find!! ReLAX loung is fantastic and perfect to chill out before my flight. :-)

I'm currently in ReLAX lounge, enjoying the peace and quite and getting some work done for half a day while waiting for a flight to Melbourne, Australia.

It's a fantastic place. Thank you for putting it together and maintaining it well. The wifi connection is good, as is the free flow of drinks and pleasant environment.

Some suggestions:
1. don't bother with food. Just provide people the option to order directly from you the food that's available outside in the food court. Form an alliance with your neighbors
2. in the afternoon it got very hot, like a greenhouse. The window blinds are not thick enough to block light, so it gets uncomfortable in the seats near the window. Replace with 90-100% blackout blinds that can be rolled up/down.
3. Maybe leave some space towards the end for cubicles for people to sleep (even if you charge a bit more for that). We would have appreciated some actual rest on a horizontal surface. Or go one step further and offer those fully self-contained cubicles like those you find in Japan.

Keep up the good work and best regards.

Great little hide away - I stumbled across this while just wandering around. I had to wait 3 hours for my flight so I spent it in your "well kept secret" lounge. Like one other customer it would of been nice to have a glass of Australia red !
The three hours flew by - need I say any more !
Cheers

Schöne Lounge, sehr entspannend. Einziger Negativpunkt sind die z.T. beschädigten Ledersessel.

Is the wifi free?

A fantastic lounge. Tomorrow will be my 5th visit to your well-appointed lounge. I enjoy sitting in your comfortable leather chairs watching the planes take off and land. I enjoy seeing the Airbus 380 taxi on by the lounge.

No other lounge that I can think of has this view and allows one to take photos of the planes.

I enjoy the snacks,beverages and alcoholic beverages offerings. It is so nice to be able to get a complimentary beverage with my PriorityPass membership. Please switch to Coke or Pepsi products if possible.

I will reccommend your lounge to anyone with a layover. The welcoming environment with free WiFi, plenty of plugs, relaxing music makes it all the more worthwhie arriving earlier.

This lounge is also a good meeting spot for travelers who need to conduct business, It is less expensive than going to an off-site confrence room and having to buy lots of food, The snacks at this lounge are enough to carry over until the next meal.

I have visited the lounge many times already, the lounge has a very nice atmosphere with a great view of planes. I like this lounge, especially the friendly staff who always try to keep the lounge clean and tidy.

But as a frequent flyer, I feel that reLAX lounge can definitely do better than right now. One improvement can be expanding the snacks or food selections. Full-fledge buffets in some airlines' lounges are nice, but they can be costly and I understand. But sandwiches, hot soup, salad, pancakes, bagles, chips, etc can be good additions to the current selections, as these food items can fill people better, and they are low-cost too. One time I visited the lounge early morning, and was quite disappointed to find out that there were only crackers which were not filling at all. A good lounge example to look at would be Alaska Airlines Board Room at Terminal 3. As a domestic lounge, Alaska is doing quite a good job with it in terms of food choices.

Wine choices can surely be done better too. I suggest doing the same thing as other lounges are doing, offering complimentary wines and charging the premium wines.

Also, staff should be alert to the noise levels of guests. There was one time a group of young men were gambling and playing cards in the lounge, making a lot of loud, disturbing noises. The staff should tell the guests to be quiet if they are making unreasonably loud noises. The lounge can also add a small area/room called "family room" for families with children. Continental Airlines Presidents Club of Terminal 6 has that, and it is a good idea.

Other guests' suggestions, such as automatic massage chairs, sleeping areas and showers can be good.

The lounge is a good one. It has the right people, location, atmosphere. All it needs are just some thoughtful improvements from the management to turn it into an excellent lounge. I also believe that people are willing to pay more for better services.

Speaking about my lounge visits, I have visited this lounge more than 10 times already. I recommend this lounge.

This lounge is absolutely wonderful! I missed my flight this afternoon (2pm) and I will be stuck here until late tonight (11pm). At first I was so nervous about what I would do all alone in this big airport! I happened upon the reLAX lounge, and I was so completely pleasantly surprised! The prices are affordable, the complimentary snacks and drinks are a great plus, and the complimentary computers are an even bigger plus! Especially because you can print for free (that is, unless you have more than 10 pages to print). I love it!

This looks great, and even though I am yet to come here (I am arriving in 3 weeks) here are some suggestions:


1. Mattresses or lie flat or recliner chairs: The best way to get through international travel is to lie down. Please implement this!

2. A cafe inside, with more options for food (maybe)?

3. At other major international airports! eg. reSYD, reORD, reJFK, reLHR, that kind of stuff =)

4. Hire-beds. Something like $10-$15 for 2 hours, (maybe more for the cost) for people that can sleep before the flight. Or, just a dark room with recliners.

Are there public phones? If not, thats number five. But the rest of the ideas is flawless, and seems too good to be true.

Thank you for having such a wonderful space away from the crazy and loud LAX so call international terminal. This airport has a long way to go to be call international but thanks to your lounge concept and vision, LAX is taking the right steps. Again great spot i been here 3 hours and has been the best 3 hours at LAX. THANK YOU :)

This place's ambiance is nothing less than expected, great!!! My flight was delayed about 6 hours, I was very exhausted, I asked a young man if he knew of cheap hotels in the Vicinity, he then pointed towards the relax lounge. I giggled like school girl and thanked him. The staff there were cool, I made my self at home and then I saw him again, the cute guy who pointed me towards relax lounge. He delivers to the lounge he was wearing a blue shirt with ATM logo and tattoos and a faux hawk. Lol I'm so going back. :)